Delete your account
Delete it in the app
- Open the Domivan or Domivan Driver app and sign in.
- Go to Profile and tap Delete account.
- Confirm. Your account is deleted right away and you are signed out.
If you have a trip that is paid and not yet finished, finish or cancel it first (see our terms); the app tells you if this applies.
If you can't sign in
Email privacy@domivan.com from the email address of your account and write "Please delete my account". We delete it within 30 days and confirm by email.
What we delete
- Your sign-in email and login
- Your name, phone number and profile photo
- For transporters: company name and van details
- Your support messages and your push notification token
- Unpaid trip drafts, which are cancelled
What we keep
Records of paid trips, refunds and payouts (date, route, amounts and payment references) are kept without your name for 7 years, because Dutch tax law requires it, and then deleted. Chat messages about those trips stay with the trip record until they are deleted under our Privacy Policy. Stripe keeps its own payment and payout records under its privacy policy.